Bn8 Privacy Policy

1. Introduction

Bn8 (referred to as "we", "us", or "bn8") is a trusted online Sports Betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users (referred to as "you" or "member").

This Privacy Policy explains what personal information bn8 collects, how it is used and stored, and what rights you have over your data. By using the bn8 website or app, you agree to this Privacy Policy.

2. What Information We Collect

Bn8 collects two types of information from you — information you provide directly, and information collected automatically while you use the platform.

• Information provided during registration: name, email, mobile number, date of birth.
• Identity and address proof documents uploaded during KYC verification.
• Transaction details for deposits and withdrawals.
• Information provided when contacting customer support.
• Your IP address, device type, operating system, and browser information.

3. How Your Information Is Used

Bn8 uses your information only for specific, defined purposes. We never use your data for anything else without your consent.

• Account Management: To ensure secure registration, login, and account protection.
• Service Delivery: To process gaming, betting, deposits, and withdrawals.
• Identity Verification: To conduct KYC processes for the prevention of fraud and money laundering.
• Customer Support: To handle your complaints and queries.
• Bonuses & Promotions: To create offers tailored to you (where consent has been given).
• Legal Obligations: To meet licensing and regulatory requirements.
• Security: To ensure platform security and detect suspicious activity.

4. Who We Share Your Information With

Bn8 never sells your personal information to third parties. However, there are certain circumstances under which data may be shared:

• Payment Processors: With authorized payment partners such as bKash and Nagad to process deposits and withdrawals.
• Identity Verification Service: With regulated third-party services for the KYC process.
• Legal Authorities: When required by a court order or government directive, or for the purposes of a criminal investigation.
• Technology Service Providers: With trusted technology partners for server hosting and cybersecurity.

Third-party service providers with whom data is shared are also contractually bound to uphold the same privacy standards.

5. Cookie Policy

Bn8 uses cookies on its website and app. Cookies are small data files stored in your browser that help improve your experience.

• Essential Cookies: Essential for login sessions and security.
• Performance Cookies: To monitor website speed and performance.
• Functional Cookies: To remember your preferences, such as language and theme settings.
• Analytics Cookies: To analyze user behavior and improve our services.

You can disable cookies through your browser settings. However, disabling essential cookies may cause certain features to stop working.

6. Data Retention

Bn8 retains your information only for as long as necessary. Retention periods depend on the type of data and applicable legal obligations.

• Account information: retained for the duration the account is active and for a minimum of 5 years after closure (as required by law).
• Financial transaction records: minimum 7 years (in compliance with Anti-Money Laundering laws).
• Customer support communications: retained for up to 3 years.
• Cookies and browsing data: up to 1 year.

7. Your Privacy Rights

As a bn8 member, you have the following rights over your own data:

To exercise these rights, email us at support@bn8.im. We typically respond within 30 days.

8. Minor Protection

Bn8 is strictly for users aged 18 and above. We never knowingly collect information from minors.

If a minor has accidentally created an account and we become aware of it, that account will be immediately closed and all associated data deleted. If a parent or guardian discovers their child has an account, please contact us right away at support@bn8.im.

9. Third-Party Links & Services

Some content on the bn8 platform may be provided by third-party game providers. These providers have their own privacy policies, and bn8 is not responsible for their practices.

• Game providers can access only the minimum information required to run their games.
• Payment gateways process the information required to complete transactions.
• All these partners operate under our data protection agreements.

10. Security Measures

Bn8 uses state-of-the-art technology to keep your information safe. Our security measures include:

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Firewall Protection: Advanced firewall systems to prevent unauthorized access.
• Two-Factor Authentication (2FA): An extra layer of protection for your account.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Data Backup: Regular encrypted backup systems.
• Access Control: Only authorized personnel can access information on a need-to-know basis.

Please note that no online platform can guarantee 100% security. Keep your password strong and never share it with anyone.

11. Changes to the Privacy Policy

Bn8 may update this Privacy Policy from time to time. If significant changes are made, you will be notified via email or an in-app notification.

Any updated policy takes effect from the date it is published. Continued use of the platform after changes are made will be considered acceptance of the new Privacy Policy. We recommend checking this page regularly.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to our data protection team:

• Email: support@bn8.im
• Response Time: Typically within 24–48 hours
• Data Request Response Time: Within 30 days at most

To exercise your privacy rights, send an email with the subject line "Privacy Request" from your registered email address. Once your identity is verified, we will act promptly.